Everything you need to get the most out of Lumepoint, in one place. Browse the tutorial videos below to get up and running quickly, or download the full user manual if you prefer to learn at your own pace.
New to Lumepoint or want to see what's changed? This walkthrough covers every feature we've built, with live demos and timestamps so you can jump straight to what matters.
Troubleshooting and Support
User Manual
The Lumepoint User Manual is a comprehensive PDF guide covering setup, tools, and workflows, perfect for keeping to hand as you learn
Antivirus Software Interference
Antivirus software will sometimes run a screening on Lumepoint, particularly during point cloud generation. This can make it appear that the app is processing but with a considerable delay. If this happens, open your antivirus software and either confirm or wait for the scan to complete. In some cases you may need to force quit the app and reopen it once the scan has finished. Antivirus software can also interrupt the automatic update process. If an update appears to stall, check your antivirus software, accept the scan, then force quit and reopen Lumepoint.
Windows users — SmartScreen warning
If Windows Defender shows a “Windows protected your PC” message, this is a standard SmartScreen prompt for newly released software. To proceed, click More info and then Run anyway. For more information, download the guide below for step-by-step instructions.
Whole Screen Rotates Instead of the Crystal
Some users experience the entire screen rotating rather than just the crystal in the workspace. This is caused by pressing Ctrl+A, which selects all elements. To resolve this, press Esc to deselect, or close the app and restart it.
Generated Point Cloud Appears Very Bright
Some users find their point cloud appears very bright after generation. This is intentional — brightness has been increased to ensure engravings come out clearly, as many samples were not engraving with sufficient contrast. If the brightness feels excessive, try expanding the image in the workspace (this does not affect the final engrave result, even at a large scale). You can also adjust the Generation Settings to find the optimal balance for your image.
Slow Background Removal or Upscaling
Significant wait times on the Remove Background and Upscale Image tools are most common on machines with 8 GB of memory, as these features use AI processing which requires considerable compute power. Both features will still complete successfully. We recommend closing all other applications before running these tools on an 8 GB machine.
Point Cloud Appears Flat with Little Depth
In rare cases, users report that the generated point cloud appears flat with very little depth. This is almost always due to the source image rather than Lumepoint — as noted in the Help section, not all images are suitable for 2D to 3D conversion. For best results, use front-facing photographs with a clear subject, good contrast, and a simple background.
Tutorial Videos
Auto Fit takes the guesswork out of sizing, automatically scaling your image to fit perfectly within any crystal shape or size.
In this tutorial we cover how to upscale images that are too small for your chosen crystal, and how to resize point clouds that exceed the crystal boundary, across blocks, spheres and all other presets.
A perfectly prepared image is the foundation of a great engraving. In this tutorial we walk through Lumepoint's background removal tool, from stripping the background from any image in seconds, to scaling it with Auto Fit and converting it into a 3D point cloud ready for engraving.
Your point cloud is generated, but it is not quite ready yet. In this tutorial we cover how to use the Erase Points feature to remove background noise and excess depth, centre your object for easier editing, and undo any accidental erasures before sending your design to your laser.
Take full control of your point cloud before it goes to your laser. In this tutorial we cover how to reposition, scale and rotate your image within your chosen crystal, check your positioning from every angle, and finish off with the Erase Points tool to clean up any remaining background noise.
Get the most out of every engraving by understanding exactly what each generation setting does. In this tutorial we walk through the full generation panel, covering point cloud density, image sharpening, depth control, gamma correction, layer depth and jitter, with recommended starting values so you can get up and running straight away.
Even the best photographs can leave gaps or incomplete areas in your point cloud. In this tutorial we cover how to use the Magic Brush feature to paint points directly onto those areas, fill in what the AI couldn't estimate, and build a cleaner, more complete point cloud ready for engraving.
When you need precise control over a specific area of your design, the Lasso tool is your best option. In this tutorial we cover how to use the Lasso feature to draw freehand selections around any part of your point cloud, so you can add or remove points exactly where you need them.
Getting the right points in the right places is key to a clean crystal engraving. In this tutorial we cover how to use the Segment Point Collection feature to isolate and edit specific areas of your point cloud, giving you precise control over density and distribution across different parts of your design.
Before generating your point cloud, you may want to fine-tune your image first. In this tutorial we cover how to use the Open In Photo App feature to open your image directly in Photoshop or Affinity from within Lumepoint, make your edits, and have Lumepoint update automatically once you save.
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